Refund policy
This return and refund guideline defines the store standards for product returns, customer exchanges, and monetary reimbursements for all purchases made through the Evervani online store. By placing an order with us, customers automatically agree to the policy terms listed below.
Eligibility Overview
Customers may initiate a return or exchange request within 30 days of receiving their order parcel. All items submitted for return must be in original condition, unaltered, unused, and fully intact with original packaging, tags, and accessories. Any merchandise that shows signs of wear, damage, cleaning, or modification will not qualify for return approval.
Non-Returnable Merchandise
Certain product categories are final sale and cannot be returned, exchanged, or refunded under any circumstance. This includes personalized custom goods, clearance items, digital products, gift cards, beauty and hygiene items, and limited-edition promotional goods.
Return Submission Process
All return applications must be submitted via our official support email. Customers are required to provide their order reference number, full name, and clear explanation for the return request. Our support team reviews all submissions and provides return instructions and shipping labels for approved cases. Customers must ship back the requested items following the provided guidelines and retain tracking information for verification.
Refund Execution Rules
Once returned items are received and inspected, approved refunds will be processed back to the original payment method used at checkout. Bank processing delays from financial institutions are outside store responsibility. The store reserves the right to issue partial refunds or deny returns for items received with damage, missing components, or improper packaging.
Exchange & Defective Item Handling
Product exchanges for size, color, or variant changes are available based on current inventory availability. For orders received with factory defects, shipping damage, or incorrect item fulfillment, customers may request a replacement or full refund. The store covers return shipping costs for verified fulfillment errors or defective merchandise.
Shipping Fee Responsibility
Standard customer-initiated returns require the customer to cover return shipping fees. Original shipping charges at checkout are non-refundable. Only store-caused fulfillment mistakes qualify for complimentary return shipping coverage.
Contact: Evervani | faginlevandofsky35@outlook.com | 2502 Pender Dr, La Grange NC 28551, United States